Welcome to MRT Go. These Terms of Service ("Terms") form a legally binding agreement between you and [MRT Go] ("MRT Go", "we", "us", or "our") governing your access to and use of the MRT Go mobile application and any related services (collectively, the "Service").

By downloading, installing, or using MRT Go, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

MRT Go is a navigation and journey-planning app for public transport in Singapore, including MRT, LRT, and bus networks. The Service includes route planning, station information, journey tracking, saved places, and disruption notifications.

MRT Go is independent and not affiliated with, endorsed by, or operated by SMRT Corporation Ltd, SBS Transit Ltd, the Land Transport Authority (LTA), or any other government agency in Singapore. Service names, line colours, and station names are used for identification purposes only.

2. Eligibility

To use MRT Go, you must be at least 13 years old (or the minimum age of digital consent in your country, whichever is higher), have the legal capacity to enter into a binding agreement, and not be barred from using the Service under applicable law.

If you are under 18, you confirm that your parent or legal guardian has reviewed and accepted these Terms on your behalf.

3. Your account is optional

Most of MRT Go works without an account. If you choose to create one, you agree to provide accurate information, keep your credentials confidential, notify us immediately of any unauthorised use at support@mrtgo.sg, and be responsible for all activity under your account.

We may suspend or terminate an account that violates these Terms.

4. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms.
Reverse engineer, decompile, or attempt to extract source code, except as permitted by law.
Use automated scripts, scrapers, or bots to access the Service.
Resell, sublicense, or commercialise the Service or data obtained from it.
Interfere with or disrupt the Service, its servers, or networks.
Circumvent any security measure.
Use the Service to harass, threaten, or harm any person.
Submit false, misleading, or infringing content.
Use the Service in any safety-critical context where Service failure could cause harm.

5. No guarantee of accuracy or real-time data

MRT Go provides journey information based on publicly available data, seeded transit catalogues, and best-effort estimates. We do not provide official, real-time arrival times for trains or buses. Times shown are estimates and may not reflect current operational conditions, delays, line closures, or service changes.

Always verify critical journey information via official sources (LTA, SMRT, SBS Transit) before relying on it for time-sensitive travel, especially during disruptions, late-night travel, or last-train situations.

MRT Go disclaims responsibility for missed connections, missed last trains, missed appointments, or any other loss arising from reliance on journey information provided by the Service.

6. Location services and background tracking

MRT Go requests location permission to plan journeys and, when you start an active journey, to alert you before your stop. By using location features, you acknowledge that you have granted the required permissions voluntarily, that background location runs only during journeys you explicitly start, and that you may revoke location permission at any time in your device settings.

See our Privacy Policy for full details on how location data is handled.

7. Notifications

MRT Go may send push notifications for stop alerts, disruption warnings, and service announcements. You may opt out in the App settings or your device settings.

8. Intellectual property

All rights in the App, the Service, its visual design, source code, branding, copy, illustrations, and underlying technology are owned by [MRT Go] or our licensors and are protected by Singapore and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, solely for your personal, non-commercial use.

Station names, line names, and transit-network references remain the property of their respective rights holders and are used for identification purposes only.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them in connection with the Service.

9. Third-party services

The Service may include or rely on third-party services (Apple, Google, Supabase, PostHog, Tracelet, and others). Your use of those services is also governed by their respective terms. We are not responsible for third-party services or their content.

10. Updates and changes to the Service

We may release updates, add or remove features, or modify the Service at any time. We may also discontinue the Service in whole or in part. Where reasonably possible, we will provide notice of material changes.

11. Fees

The core MRT Go App is currently free to download and use. If we introduce paid features (e.g. an MRT Go Pro tier), pricing and billing terms will be presented in-app before any charge.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement; any warranty that the Service will be uninterrupted, error-free, or secure; and any warranty regarding the accuracy, reliability, or timeliness of journey, route, or disruption information.

You use the Service at your own risk.

13. Limitation of liability

To the maximum extent permitted by law, in no event shall MRT Go, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or other intangible losses, or for damages arising from missed connections, missed transit services, missed appointments, or reliance on journey information.

Our total aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of (a) the amount you have paid us in the 12 months preceding the claim, or (b) SGD 50.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless MRT Go and its affiliates against claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

15. Termination

You may stop using the Service at any time by uninstalling the App and, if applicable, deleting your account. We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including if you breach these Terms. Sections that by their nature should survive termination will survive.

16. Governing law and dispute resolution

These Terms are governed by the laws of Singapore. Any dispute arising out of or relating to these Terms or the Service shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force at the time. The seat shall be Singapore, the language English, and the tribunal shall consist of one arbitrator. Either party may seek injunctive relief in the courts of Singapore to protect intellectual property or confidential information.

17. Apple App Store additional terms

If you downloaded the App from the Apple App Store, you acknowledge that these Terms are between you and [MRT Go] only — not Apple. Apple is not responsible for the App or its content, has no obligation to provide maintenance or support, and is not responsible for addressing claims relating to the App. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Google Play additional terms

If you downloaded the App from Google Play, your use is also subject to the Google Play Terms of Service. In the event of conflict relating to distribution, the Google Play terms prevail to that extent.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date and, for material changes, notify you in the App or by email (if you have an account). Continued use after changes take effect constitutes acceptance.

20. Miscellaneous

Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and us regarding the Service.
Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
No waiver. Our failure to enforce any right is not a waiver of that right.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We may send notices to the email address associated with your account or via in-App messaging.
Force majeure. We are not liable for failure to perform due to events beyond our reasonable control.

21. Contact us

For questions about these Terms:

Legal: legal@mrtgo.sg
Support: support@mrtgo.sg

MRT Go is independent and not affiliated with SMRT Corporation Ltd, SBS Transit Ltd, or the Land Transport Authority of Singapore.